Privacy Policy

We collect information you give us directly, including:

• Name, phone number, and email address
• Property address and ZIP code
• Project details you describe in our forms or in conversation
• Communication preferences, including consent to receive SMS/text messages

We also automatically collect limited technical information when you visit this site — such as your IP address, browser type, device type, referring URL, and pages viewed — through cookies and similar analytics tools (Google Analytics, Google Ads).

We use the information you provide to:

• Respond to your estimate request and schedule on-site visits
• Send appointment reminders, quotes, invoices, and follow-up messages
• Provide customer support before, during, and after a project
• Send transactional and service-related SMS messages (if you opted in)
• Improve our website, services, and marketing
• Comply with our legal and tax obligations

If you provide your mobile number and check the SMS consent box on one of our forms, you agree to receive recurring text messages from Sprague Structural Solutions related to your project — for example, scheduling, quotes, reminders, and follow-up. Message frequency varies but typically ranges from 5 to 10 messages per month per active project. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance. Your consent is not a condition of purchase. Mobile information is never sold, rented, or shared with third parties or affiliates for marketing purposes. For full details, please review our SMS Terms & Conditions.

We do not sell your personal information. We share it only with the limited parties needed to operate our business:

• Service providerswho help us run the company — our customer relationship management (CRM) platform (improveit360 / Salesforce), our SMS provider (Hatch), our email and form-delivery service (Formspree), and our website analytics providers (Google Analytics, Google Ads, Vercel Analytics)
• Subcontractors or technicians assigned to your project, only as needed to perform the work
• Legal and regulatory authorities when required by law, court order, or to protect our rights and safety

Mobile phone numbers and SMS consent are not shared with third parties or affiliates for their own marketing purposes.

Your information is stored in secure systems operated by us and our service providers. We use industry-standard safeguards — including encrypted connections (HTTPS), access controls, and reputable cloud platforms — to protect your information from unauthorized access, loss, or misuse. No system is perfectly secure, but we work to reduce risk.

We retain your information for as long as needed to provide our services, meet our legal obligations, and resolve disputes. You can request deletion at any time (see “Your Choices” below).

This site uses cookies and similar technologies to remember preferences, measure traffic, and improve our advertising. You can disable cookies in your browser settings, but parts of the site may not function correctly without them.

• SMS opt-out: Reply STOP to any text from us.
• Email opt-out: Use the unsubscribe link in our emails or contact us directly.
• Access, correction, or deletion: Email or call us using the contact info below to request a copy of your information, correct it, or have it deleted, subject to legal record-keeping requirements.

Our services are intended for adults. We do not knowingly collect information from children under 13. If we learn we have, we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our services after any change means you accept the updated policy.

Questions about this policy or your information? Contact Sprague Structural Solutions:

• Phone: 970-214-2011
• Address: 5605 McWhinney Blvd., Loveland, CO 80538
• Web: /contact